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Sunday, March 22, 2009

Interview Skills


Scope

Scope of write-up here is to provide information, on how to interview the candidates/ job applicants being considered for selection for the organization, to those professionals who are responsible to take decisions on the selection of human resources for the organization. This write-up does not include any guidelines on how to interview for employment to the candidates/job applicants. That has been covered in two separate write-ups for which refer: (Interview Preparation for Job Seekers) http://interview-preparation-jobs.blogspot.com/) and (Interview Questions) http://interview-question-bank.blogspot.com/ .

Definition of Job Interviewing
  • Interview is a part of selection procedure to recruit and select the human resources for the organization.
  • Interviews are designed and used to ensure the future job performance of the selected candidates on the basis of applicant’s oral responses to oral enquiries.

Objectives of Interviewing

  • Informing the applicants/candidates about the job
  • Informing applicants/candidates about the company
  • Demonstrating company’s fair and equitable selection procedure
  • Demonstrating the rigorousness of interview and systematic/disciplined way (e.g. time management ) of managing the interview
  • Gaining unbiased factual information against the selection criteria
  • Taking decision to select or reject a candidate
  • Making a job offer with details of various aspects of job offer
  • Influencing suitable candidate to accept the job offer

Outcome of interviewing

  • Right candidate- selected: correct outcome
  • Wrong candidate- rejected: correct outcome
  • Right candidate- rejected: wrong outcome
  • Wrong candidate- selected: wrong outcome

What do you Check by Interviewing?
  • Candidate’s competence for the job
  • Candidate’s motivation level for the job
  • Candidate’s match (fit) for the organizational culture
  • Candidate’s match (fit) with his team members in the organization

Interview Venue’s Physical Setting

  • No disturbance in and around the room
  • No phone calls
  • Neutral sitting arrangement (L shape or round table)
  • Interview stationery
  • Water or other normal beverages
  • Comfortable

Interview Structure

  • Open and build rapport: introductions, purpose of interview, position/job role, interview structure
  • Current and previous roles: candidate explains, look out for his approaches/achievements
  • Education: candidate informs, check with required education levels
  • Upbringing: candidate brings forth his environmental upbringing
  • Motivational aspects: candidate’s objectives and motivation for his professional and general life
  • Interests: professional and other than professional interests of the candidate
  • Close and wrap up: what selection process steps will take place here on

Interviewing/Questioning Skills: Major Points

  • Interviewer should have studied the CV/resume/bio-data of the candidate prior to interviewing him
  • Questions should aim at factual recall, comparisons, opinions, cases, hypothetical situations etc
  • Concentrate on asking questions pertaining to candidate’s past performance which is one best indicator of his future performance generally
  • You may ask open as well as close ended questions. Yet, It is preferable to ask open ended questions that allow candidate to throw more information on himself (and that’s what you really want from the interview)
  • Encourage the candidate to give you more examples and instances of his achievement details
  • You can design questioning sets to include: open ended question for elaboration, further probe, now narrow down, close and summarize
  • Take one item of interviewing at a time
  • Don’t be judgmental or biased during the interview process
  • Remember that you must build quality and purpose in your questioning to get quality and correct information from the candidate
  • Listen more, talk less
  • In interview, do not try to show off your knowledge and achievements to impress the candidate or the other interview panel members; that’s never the purpose of any job interview
  • Ask questions to elicit candidate’s knowledge, skill/competency sets, analytical skills, emotional intelligence, achievements/accomplishments, approaches to handling various situations, social skills etc as necessary for the selection for a specific job
  • Home work should be done by the interviewer to design appropriate and effective questions
  • Normally interviewer does not need to use the stress interviewing questions except for those jobs where stress interviewing if necessary to find as to how the candidate will management a stress situation
  • Run of the mills questions which most interviewers are tempted to ask like “tell your 5 strongest points or 5 weakest points etc” do not lead the interviewer to take any objective decisions (most of the smart candidates would have already prepared their best text bookish replies to such questions and you might unnecessarily get impressed)
  • Do not ask questions which sound like ethnic, religious, gender or such unethical discrimination

For More Guidance, Assistance, Training and Consultation

Contact: prodcons@prodcons.com

Also refer: (Prodcons Group) http://prodcons-group.blogspot.com/, (Training Programs by Prodcons Group) http://training-development-function.blogspot.com/ and (Productivity Consultants) http://productivity-consultants.blogspot.com/

Other Topics of Interest

All Management Topics (General Management, Marketing and Sales, Service, Operations/Manufacturing, Quality, Maintenance, Human Resources, Finance and Accounts, Information Technology, Life Management)

The topics are listed in alphabetic order:

(Home Pages for All the Management Topics) http://management-universe.blogspot.com/ and http://management-universe-enotes.blogspot.com/
(Building Leadership and Management)
http://shyam.bhatawdekar.com
(Alphabetic List of All Management Topics)
http://management-enotes.blogspot.com/
(Home Page for Writings of Shyam Bhatawdekar)
http://writings-of-shyam.blogspot.com/
(5S Housekeeping)
http://5s-housekeeping.blogspot.com/
(Activity Based Costing- ABC)
http://activitybased-costing.blogspot.com/
(Advertising)
http://advertising-mass-communication.blogspot.com/
(Anger Management)
http://controlling-anger.blogspot.com/
(Assertiveness)
http://assertiveness-skill.blogspot.com/
(Assessment Centers)
http://assessment-centers.blogspot.com/
(A to Z of Management Systems)
http://a-z-management-systems.blogspot.com/
(A to Z of Quality Techniques)
http://a-z-quality-techniques.blogspot.com/
(Balanced Scorecard)
http://balanced-scorecard-system.blogspot.com/
(Basic Statistics)
http://statistics-basic.blogspot.com/
(Behavioral Safety)
http://behavioral-safety.blogspot.com/
(Benchmarking)
http://benchmarking-system.blogspot.com/
(Body Language or Non-verbal Communication)
http://body-language-communication.blogspot.com/
(Books- Best Management Books)
http://best-management-books.blogspot.com/
(Boundaryless)
http://shyambhatawdekar.blogspot.com/
(Brainstorming)
http://brainstorming-technique.blogspot.com/
(Business Ethics and Ethics in Management)
http://business-management-ethics.blogspot.com/ (Business Plan) http://business-plan-document.blogspot.com/
(Business Process Reengineering- BPR)
http://business-process-reengineering-bpr.blogspot.com/
(Career Planning within Organizations)
http://organizational-career-planning.blogspot.com/
(Case Method)
http://case-method.blogspot.com/
(Case Studies in Management)
http://corporate-case-studies.blogspot.com/
(CEO Roles, Qualities and Competencies)
http://ceo-qualities.blogspot.com/
(Change Management)
http://manage-change.blogspot.com/
(Coaching)
http://coaching-skill.blogspot.com/
(Communication)
http://communication-for-business.blogspot.com/
(Competencies- Life Management)
http://shyam-bhatawdekar.blogspot.com/
(Competency Matrix)
http://competency-matrix.blogspot.com/
(Conflict Management)
http://manage-conflict.blogspot.com/
(Corporate Governance)
http://corporate-governance-policy.blogspot.com/
(Cost Management)
http://cost-management-control.blogspot.com/
(Cost of Quality- COQ)
http://cost-of-quality.blogspot.com/
(Counseling at Workplace)
http://counseling-skill.blogspot.com/
(Creativity and Innovation)
http://creativity-management.blogspot.com/
(Critical Thinking skills)
http://critical-thinking-skills.blogspot.com/
(Cross Cultural Etiquette and Manners)
http://cross-cultural-etiquette.blogspot.com/
(Customer Orientation)
http://customer-orientation.blogspot.com/
(Customer Relationship management- CRM)
http://customer-relationship-crm.blogspot.com/
(Daily Management)
http://daily-management.blogspot.com/
(Decision Making)
http://decision-making-function.blogspot.com/
(Delegation)
http://delegation-skill.blogspot.com/
(Design for Manufacture)
http://design-for-manufacture.blogspot.com/
(Dining Etiquette and Table Manners)
http://dining-manners.blogspot.com/
(Discipline at Work)
http://discipline-at-work.blogspot.com/
(Dream Exotic)
http://knol.google.com/k/shyam-bhatawdekar/my-exotic-dream/6txz9nck6g3/8#
(Effectiveness and Efficiency)
http://effectiveness-efficiency.blogspot.com/
(Effectiveness Management: HSoftware)
http://humansoftware.blogspot.com/
(Efficiency Techniques: Work study: Motion and Time Study)
http://work-study-measurement.blogspot.com/
(Efficient Work Methods or Practices)
http://efficient-work-methods.blogspot.com/
(Email Etiquette)
http://email-etiquette-manners.blogspot.com/
(Emotional Intelligence)
http://emotional-quotient-intelligence.blogspot.com/
(Empowerment)
http://employee-empowerment.blogspot.com/
(Enterprise Resource Planning- ERP)
http://erp-management.blogspot.com/
(Entrepreneurship and Entrepreneur)
http://entrepreneurship-entrepreneur.blogspot.com/
(Executive Etiquette and Manners)
http://executive-manners.blogspot.com/
(Exit Interview)
http://exit-interview.blogspot.com/
(Financial Ratios and Financial Ratio Analysis)
http://financial-ratios.blogspot.com/
(Financial Services)
http://finance-related-services.blogspot.com/
(Functions of Management)
http://functions-of-management.blogspot.com/
(Gemba Kaizen)
http://gemba-kaizen-improvement.blogspot.com/
(Genuine Professional)
http://knol.google.com/k/shyam-bhatawdekar/the-genuine-professional/6txz9nck6g3/10#
(Global Mindset)
http://global-mindset.blogspot.com/
(Goal/Target Setting)
http://goal-target-setting.blogspot.com/
(Group Discussion)
http://group-discussion-gd.blogspot.com/
(Group Dynamics)
http://group-dynamics-process.blogspot.com/
(How to Be a Good Boss)
http://good-boss.blogspot.com/
(How to Get Promoted)
http://get-promoted.blogspot.com/
(How to save Money)
http://knol.google.com/k/shyam-bhatawdekar/how-to-save-money/6txz9nck6g3/11#
(HR Dynamics)
http://hrm-dynamics.blogspot.com/
(HR Strategies and Functions)
http://strategic-functions-hrm.blogspot.com/
(Human Capital Architecture)
http://human-capital-architecture.blogspot.com/
(Human Relations)
http://human-relations-aspect.blogspot.com/
(Human Resource Planning)
http://human-resource-planning.blogspot.com/
(Human Software- HSoftware)
http://human-software-hsoftware.blogspot.com/
(Internal Motivation or Self Motivation)
http://internal-motivation.blogspot.com/
(Interpersonal Relations)
http://interpersonal-relations.blogspot.com/
(Interview Skills)
http://interviewing-skill.blogspot.com/
(Interview Preparation for Job Seekers)
http://interview-preparation-jobs.blogspot.com/
(Interview Questions)
http://interview-question-bank.blogspot.com/
(Just in Time Management- JIT)
http://just-in-time-management.blogspot.com/
(Kaizen)
http://kaizen-improvement.blogspot.com/
(Knowledge Management)
http://knowledge-management-initiative.blogspot.com/
(Lead Time Management)
http://lead-time-management.blogspot.com/
(Leadership)
http://lead-max.blogspot.com/
(Lean Enterprise)
http://lean-organization.blogspot.com/
(Learning Organization)
http://learning-organization-profile.blogspot.com/
(Life Management: Competencies)
http://knol.google.com/k/shyam-bhatawdekar/competency-matrix/6txz9nck6g3/4#
(Life Management: Effectiveness Management: HSoftware)
http://knol.google.com/k/shyam-bhatawdekar/management-in-life-profession-family/6txz9nck6g3/3#
(Life Management: I Am Liberated)
http://knol.google.com/k/shyam-bhatawdekar/i-am-liberated/6txz9nck6g3/6#
(Life Positions and OKness)
http://life-positions.blogspot.com/
(Life Skills)
http://life-skills-competencies.blogspot.com/
(Listening)
http://listen-skills.blogspot.com/
(Management Anecdotes)
http://management-anecdotes.blogspot.com/
(Management Book- Best Books)
http://best-management-books.blogspot.com/
(Management Information System- MIS)
http://management-information-system-mis.blogspot.com/
(Managing/conducting Meetings)
http://managing-meetings.blogspot.com/
(Management Notes- Free and Authentic)
http://authentic-management-notes.blogspot.com/
(Marginal Utility)
http://marginal-utility-concept.blogspot.com/
(Marketing Management Overview)
http://marketing-management-overview.blogspot.com/
(Marketing Management Tasks)
http://marketing-management-tasks.blogspot.com/
(Marketing Orientation)
http://marketing-orientation.blogspot.com/
(Market Research)
http://market-research-function.blogspot.com/
(Market Segmentation)
http://market-segment.blogspot.com/
(Mentoring)
http://mentor-mentorship.blogspot.com/
(Motivation)
http://motivation-people.blogspot.com/
(Musings of Shyam Bhatawdekar on every topic on the earth)
http://shyam-bhatawdekar-musings.blogspot.com/
(Negotiation Skills)
http://negotiating-skills.blogspot.com/
(Negotiation Tactics)
http://negotiation-tactics.blogspot.com/
(Objection Handling)
http://objection-handling.blogspot.com/
(Organization Development- OD)
http://organization-development-od.blogspot.com/
(Organizational Culture)
http://organizational-culture-values.blogspot.com/
(Out of Box Ideas)
http://wow-idea.blogspot.com/
(Ownership on Job)
http://job-ownership.blogspot.com/
(Paradigm and Paradigm Shift)
http://paradigm-mindset.blogspot.com/
(Performance Management and Appraisal)
http://performance-appraisal-management.blogspot.com/
(Personality)
http://human-personality.blogspot.com/
(Positive Strokes)
http://positive-strokes.blogspot.com/
(Presentation Skills)
http://presentation-effectiveness.blogspot.com/
(Problem Solving)
http://problem-solving-skill.blogspot.com/
(Profit Improvement)
http://profit-improvement.blogspot.com/
(Project Management)
http://management-of-project.blogspot.com/
(Public Speaking)
http://public-speak-skill.blogspot.com/
(Quality Circles History)
http://quality-circles-history.blogspot.com/
(Quality Circles)
http://quality-circles.blogspot.com/
(Quality Function Deployment- QFD and House of Quality)
http://quality-function-deployment.blogspot.com/
(Quality Gurus)
http://quality-gurus.blogspot.com/
(Recession)
http://knol.google.com/k/shyam-bhatawdekar/recession/6txz9nck6g3/7#
(Recession Management)
http://recession-management.blogspot.com/
(Recession and Opportunities)
http://knol.google.com/k/kalpana-bhatawdekar/recession-and-opportunities/1268ytxl8r5dc/1
(Recruitment and Selection)
http://recruitment-selection.blogspot.com/
(Research Methodology)
http://research-work-methodology.blogspot.com/
(Safety and Health Management)
http://safety-health-management.blogspot.com/
(Sales/Selling Process)
http://selling-process.blogspot.com/
(Sales Promotion)
http://sales-promotion.blogspot.com/
(Self-concept)
http://self-concept-image.blogspot.com/
(Self-concept)
http://self-image-concept.blogspot.com/
(Self-concept)
http://knol.google.com/k/shyam-bhatawdekar/self-concept/6txz9nck6g3/12#
(Self Motivation or Internal Motivation)
http://internal-motivation.blogspot.com/
(Self-confidence)
http://self-confidence-improvement.blogspot.com/
(Self Development)
http://managing-self.blogspot.com/
(Shyam Bhatawdekar’s Articles on Management)
http://writings-of-shyam.blogspot.com/
(Six Sigma)
http://six-sigma-system.blogspot.com/
(Six Thinking Hats)
http://six-thinking-hats.blogspot.com/
(Soft Skills)
http://soft-skills-competencies.blogspot.com/
(Spiritual Quotient/Intelligence)
http://spiritual-quotient.blogspot.com/
(Statistics- Basic)
http://statistics-basic.blogspot.com/
(Strategic Management)
http://strategic-managing.blogspot.com/
(Stress Management)
http://management-of-stress.blogspot.com/
(Stress Management)
http://managing-stress-strain.blogspot.com/
(Success in Life or Success)
http://success-achievement.blogspot.com/
(Success in Life or Success)
http://knol.google.com/k/shyam-bhatawdekar/success-in-life/6txz9nck6g3/14#view
(Supply Chain Management)
http://manage-supply-chain.blogspot.com/
(Supply and Demand)
http://supply-demand-laws.blogspot.com/
(Talent Management)
http://managing-talent.blogspot.com/
(Team Building)
http://team-building-working.blogspot.com/
(Telephone Etiquette)
http://telephone-etiquette.blogspot.com/
(Three Sixty Degrees Appraisal System)
http://three-sixty-degrees-feedback.blogspot.com/
(Time Management)
http://time-life-management.blogspot.com/
(Total Productive Maintenance- TPM)
http://total-productive-maintenance.blogspot.com/
(Total Quality Management- TQM)
http://total-quality-concept.blogspot.com/
(Training and Development)
http://training-function.blogspot.com/
(Trainers’ Qualities)
http://trainers-qualities.blogspot.com/
(Transaction Analysis- TA)
http://transaction-analysis.blogspot.com/
(TRIZ- Inventive Problem Solving)
http://triz-problem-solving.blogspot.com/
(Value Engineering/Analysis)
http://value-engineering-analysis.blogspot.com/
(Winners and Losers)
http://winners-losers.blogspot.com/
(Work Study: Method Study and Work Measurement)
http://work-study-measurement.blogspot.com/
(Work Methods or Practices: Efficient)
http://efficient-work-methods.blogspot.com/
(World Class Manufacturing)
http://world-class-manufacturing.blogspot.com/
(Writings of Shyam Bhatawdekar on Management)
http://writings-of-shyam.blogspot.com/
(Written Communication)
http://written-communication.blogspot.com/
(Zero Based Budgeting)
http://zero-based-budgeting.blogspot.com/

Counseling: General and Psychological
(Anger Management) http://controlling-anger.blogspot.com/
(Children’s Behavior Problems) http://child-behavior-problems.blogspot.com/
(Cholesterol Control) http://controlling-cholesterol.blogspot.com/
(Counseling: Psychological) http://counselingfamily.blogspot.com/
(Counseling: Psychological) http://counseling-family.blogspot.com/
(Cross Cultural Etiquette) http://cross-cultural-etiquette.blogspot.com/
(Emotions) http://emotion-feeling.blogspot.com/
(Executive Etiquette and Manners) http://executive-manners.blogspot.com/
(Exercises) http://exercises-plan.blogspot.com/
(Family Counseling) http://family-harmony.blogspot.com/
(Health: Homeopathy) http://homeopathy-medicines.blogspot.com/
(LifeManagement: Competencies) http://knol.google.com/k/shyam-bhatawdekar/competency-matrix/6txz9nck6g3/4#
(Life Management: Effectiveness Management: HSoftware) http://knol.google.com/k/shyam-bhatawdekar/management-in-life-profession-family/6txz9nck6g3/3#
(Life management: I Am Liberated) http://knol.google.com/k/shyam-bhatawdekar/i-am-liberated/6txz9nck6g3/6#view
(Marriage Counseling) http://marriage-counsel.blogspot.com/
(Ownership on Job) http://job-ownership.blogspot.com/
(Parental Responsibilities) http://parental-responsibilities.blogspot.com/
(Personality) http://human-personality.blogspot.com/
(Qualities of Spouse) http://spouse-qualities.blogspot.com/
(Quit Smoking) http://quit-smoking-plan.blogspot.com/
(Self Development) http://managing-self.blogspot.com/
(Self-confidence) http://self-confidence-improvement.blogspot.com/
(Stress Management) http://managing-stress-strain.blogspot.com/
(Stress Management) http://management-of-stress.blogspot.com/
(Swine Flu and Its Prevention) http://swine-flu-precaution.blogspot.com/
(Telephone Etiquette) http://telephone-etiquette.blogspot.com/
(Walking) http://walking-plan.blogspot.com/
(Winners and Losers) http://winners-losers.blogspot.com/

About All the Products
(Home Page for All Products) http://products-all.blogspot.com/
(Cars) http://cars-products.blogspot.com/
(Chocolates) http://chocolates-products.blogspot.com/
(Flowers) http://flowers-products.blogspot.com/
(Greeting Cards) http://greeting-cards-products.blogspot.com/
(Mobile Phones) http://mobilephones-products.blogspot.com/

Home Tips
(Home Page for All Home Tips) http://home-tips-tricks.blogspot.com/
(Entertainment: Movies) http://popular-movies.blogspot.com/
(Oscar Award Movies) http://oscar-award-movies.blogspot.com/
(Entertainment: Recommended Hindi Movies) http://unforgettable-hindi-movies.blogspot.com/
(Entertainment- Hindi Movies of Your Choice) http://hindi-movies-choice.blogspot.com/
(Plagiarized, Copied or Inspired Hindi Movies) http://copied-hindi-movies.blogspot.com/
(Health: Homeopathy) http://homeopathy-medicines.blogspot.com/
(Housekeeping at Home) http://5s-housekeeping-home.blogspot.com/
(How to Save Money) http://save-money-ideas.blogspot.com/ or http://knol.google.com/k/shyam-bhatawdekar/how-to-save-money/6txz9nck6g3/11#
(Jewelry Design) http://thejewellerydesigner.blogspot.com/
(Recipes: Easy to Cook) http://easytocook-recipes.blogspot.com/
(Recipes: Exotic) http://tastetherecipes.blogspot.com/
(Stories for Children) http://stories-children.blogspot.com/
(Travel and Sightseeing- India) http://india-tours-sightseeing.blogspot.com/
(Travel and Sightseeing- World) http://sightseeing-guide.blogspot.com/
(World Heritage Sites) http://world-heritage-spots.blogspot.com/

General Knowledge and Out of Box Ideas
(General Knowledge- GK) http://general-knowledge-gk.blogspot.com/
(General Knowledge- Top 5 of Everything) http://top-five-everything.blogspot.com/
(General Knowledge- Top 10 of Everything) http://top-ten-anything.blogspot.com/
(Out of Box Ideas) http://wow-idea.blogspot.com/
(Shyam Bhatawdekar’s Knols) http://knol.google.com/k/shyam-bhatawdekar/shyam-bhatawdekar/6txz9nck6g3/1#
(Running Commentary on the Run) http://running-comments.blogspot.com/